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By ELLEN STOLZ
Water Authority of Fiji (WAF) customers will now be able to access information about their accounts, pay their bills and download relevant forms online with the launch of the authority’s official website yesterday.
The Water Authority of Fiji (WAF) launched their official website in Suva.
The website offers customers a variety of options including the ability to pay their water bills online, check their account information and have access to WAF’s current activities as well as the ability to contact and locate WAF depots and nearby customer inquiry facilities.
Chief executive of the Water Authority of Fiji Opetaia Ravai said the website was in line with the People’s Chapter for Change, Peace and Prosperity on modernizing Fiji.
“Pillar nine of the charter mentions making Fiji knowledge based society. Traditionally basic services would include water, roads, electricity and bridges.
“There is a new basic resource it’s called the internet and we are proud today to launch this website to make WAF globally accessible through the launch of our website today; www.waterauthority.com.fj,” Mr Ravai said.
“WAF’s move towards modernize its operations in line with the Governments objectives we have done many things since our establishment in 2010,” he said.
Mr Ravai said there were a lot of procedures that took priority to the plans to set up the website but that the idea was always in the background.
“We had begun works on the website in the beginning of this year and we had to ensure the site had a professional look to it because it was going to be globally accessible and we needed our customers to be able to easily navigate their way around the site,” Mr Ravai said.
He said the most important thing was that customers would, with the launch of the website was to ensure that information on the site be constantly updated, current and readily available to customers.
Chief Guest at the event was Minister for Works, Transport and Public Utilities Captain (N) Timoci Natuva.
Mr Natuva said: “WAF is fully aware of the importance of relaying information to the community, thus the creation of their website.
“By providing the community with information, the authority is empowering and equipping them through increased accessibility. In the past the public was often stigmatized as lacking established service standards, having ineffective work systems, having ineffectual leadership, lacking transparency, accountability and low productivity.
He said in closing that the Ministry with the support of its commercial statutory entities will continue to look for improved ways to better its services to the people of Fiji.